F&A&Q

Is stellarlure.com a legit website? Are all the dolls you sell genuine?

Yes, Stellar doll is a legitimate website and an authorized retailer. We sell genuine dolls only, no fakes here!

What are the advantages of TPE doll and Silicone doll?
  1. TPE stands for Thermoplastic Elastomer, sometimes known as thermoplastic rubber.

TPE dolls have a soft and elastic texture, providing a very lifelike touch, and they are less expensive.

  1. Silicone is the most resistant material; it can withstand high temperatures of up to 220degrees.

Silicone dolls won't be dyed easily and can achieve a very realistic effect.

  1. Silicone is better in terms of qualityand expensive.

If you choose Silicone head+TPE body is cost performance.

Are they safe to use?

Yes, Stellar dolls are safe to use. They are crafted from premium materials, and each doll comes with a quality inspection certificate, ensuring safety and non-toxicity.

How does Stellar doll keep my information and funds safe?

We use a reputable and secure payment gateway that is certified by PCI DSS (Payment Card Industry Data Security Standard). This will ensure that all payment transactions are encrypted and protected against unauthorized access.
Secure Sockets Layer (SSL) certificate is a security protocol that encrypts the data transfer between the web server and the browser. Stella has an SSL certificate. Your personal and financial information is being transmitted securely.
We take data privacy seriously and always protect your personal information

What's the delivery time?

Our delivery time can vary slightly depending ordered product, or your location.

Delivery Times:

Sex dolls In Stock:4-7 working days

Toys in stock:3-7 working days (USA & Canada )

Customized Orders (Sex Dolls): 15-25 working days (Production+Shipping from China)

Where's my tracking number?

After placing your order, you'll receive a confirmation email.

Once your order ships, you'll get another email with the tracking number.

Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.

Can I cancel my order?

Sex Dolls: You can cancel your custom sex doll order within 24 hours of placement.

Email: support@stellarlure.com with your order number, email, and name within 24 hours.

 A 20% cancellation fee applies, and you will receive an 80% refund.

Cancellations are not possible after 24 hours

Is it safe to order online from Stella?

Yes, it's very safe. We have delivered over 19,000 orders with 100% accuracy.

Which countries do you deliver to?

We ship to the USA, Canada, the United Kingdom, and all European Union countries.

Additionally, we operate in Norway, Switzerland, Australia, lceland, New Zealand, Monaco.

South Africa, and Turkey.

Is your packaging discreet?

Yes, all packaging is discreet for your privacy.

We value your privacy. All of our sex dolls are shipped in packaging that is completely covert.

Sex dolls are delivered in a plain, unbranded brown box. The contents of the package are unknown to the handler or courier.The outer box will not have any labels indicating the doll.

Shipping delay

In the process of shipping our packages to our valued customers, international transportation can be affected by various factors:

Weather and natural disasters

Severe weather conditions, such as storms, floods, or earthquakes, can cause delays or disruptions in the delivery process.

Customs inspections (in Europe)

Your package may be subject to customs inspections, which could result in additional delays or even additional fees, depending on the regulations in your country.

Local holidays

Delivery schedules may be affected by local holidays, during which shipping carriers might not operate or have reduced hours, causing delays in package transit times.

Political situations and regulatory changes

Changes in the political climate, government regulations, or trade policies can impact shipping routes, transit times, or even the availability of certain products in some regions.

Unforeseen circumstances

Unexpected events such as accidents, strikes, or operational issues within shipping carriers can also cause delays in the delivery process.

We appreciate your understanding and patience as we navigate these challenges to deliver your love doll safely and efficiently. Rest assured, we are committed to providing you with the best possible service and support throughout the shipping process.

Do I need to pay custom fees?

For USA, UK, and EU customers, all taxes and customs fees are included in the price.

Exceptions: For CAN, NOR, AUS, SE, SA, and some other countries, import ch?

are your responsibility.

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